Refund policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If this is applicable for your situation you are legible for a return. Please note, watches that have been polished after the purchase are not applicable for a return. Watches that have been worn around sea water are also not applicable for return.

 

For further details about this: 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days ( up to 3 working days).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@perpetualwatchlover.com.

Sale/sample items (if applicable)
Only regular priced items may be refunded, unfortunately sale/sample items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@perpetualwatchlover.com and send your item to: Perpetualwatchlover, st Albanusstraat 54, 3770 Riemst

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Perpetualwatchlover, st Albanusstraat 54, 3770 Vlijtingen.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund. When shipping a watch to us, please chose insured shipping and send us the receipt of the insurance. Without insurance we do not accept a return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any additional questions, please send an e-mail to: info@perpetualwatchlover.com with in the header your order number